Frequently Asked Questions

Most residential roof replacements in San Antonio take one to three days, with the average job completed in two. Larger homes, tile roofs, or jobs requiring decking replacement can stretch to four or five days. Weather is the main variable - afternoon thunderstorms from March through October can pause work for safety. We communicate daily so you know exactly where we stand. We'll be there when we say.

We climb your roof, document everything with photos you can see, and check shingles, flashing, vents, decking, and gutters. You'll get a written report with images from your own roof, not a scary speech in the driveway. The inspection takes 45-60 minutes and costs nothing. In neighborhoods like Windcrest and Kirby, we often find hail damage homeowners missed from the ground.

We help document damage, meet adjusters on-site, and provide the detailed reports insurers require. We don't hustle claims - we simply make sure the damage we found gets properly recorded. Our photos and measurements have supported hundreds of San Antonio homeowners through the claims process. You keep control of your policy; we handle the technical backup.

We tarp shrubs, move patio furniture, and use catch-all systems to protect flower beds and walkways. In established neighborhoods like Alamo Heights, where mature oak and pecan trees sit close to homes, we're especially careful. Our crews clean nails with magnetic sweepers daily and do a final walkthrough with you before we consider the job done.

We primarily install GAF and CertainTeed shingle systems, with Boral tile for homes requiring clay or concrete tile. These brands have proven themselves in South Texas heat and hail. GAF's Timberline HDZ line carries a 50-year limited warranty, which matters when you're planning to stay in your home long-term. We'll recommend the right product for your roof's pitch, your neighborhood's style, and your budget.

For most San Antonio homeowners, yes. Architectural shingles last 25-30 years versus 15-20 for three-tab, withstand our hail season better, and add resale value. The upgrade typically runs 15-25% more than three-tab. In areas like Helotes and Live Oak where wind exposure is higher, the dimensional profile also resists uplift. We install both and will show you samples so you can decide.

Reflective architectural shingles or clay tile handle our heat and sudden storms best. We install Owens Corning Duration shingles with TruDefinition color on many San Antonio homes - the granule technology resists UV breakdown that shortens roof life here. Tile roofs, common in older Alamo Heights and Terrell Hills homes, can last 50+ years but require proper underlayment replacement every 20-25 years.

Every pro working under our name is required to hold the license and insurance Texas requires for roofing contractors. We carry general liability and workers' compensation coverage. We're happy to provide certificates of insurance upon request. In 42 years of operation, we've never asked a homeowner to absorb risk that belongs to us.

Our San Antonio crews are trained journeymen who know local codes and conditions. We don't make blanket claims about employment status that we can't verify for every individual on every job. What we guarantee is this: every person on your roof is accountable to Ridgeline Roofing Co., and we stand behind their work through our written warranty. If it's not right, we come back. No paperwork, no arguing.

San Antonio requires a building permit for full roof replacement, which we pull as part of our process. The city also inspects the completed job for code compliance. In Universal City, Selma, and other municipalities outside San Antonio proper, permit requirements vary slightly. We handle all permitting - you won't need to visit city offices or track paperwork.

We offer urgent repair service during our operating hours: Monday through Friday 7:30 AM to 7:30 PM, Saturday and Sunday 7:30 AM to 7:00 PM. For active leaks, we prioritize same-day or next-day response when you call early in the day. After hours, we recommend tarping from the interior to minimize damage and calling us first thing. We're not a storm-chasing operation - we're local crews with real addresses, and we'll be there when we say.

Document the damage with photos from the ground, then call us for an inspection. Don't climb the roof yourself - wet or damaged surfaces are dangerous, and we carry the proper safety equipment. We see the worst storm damage in spring and fall, particularly in exposed areas like Converse and Live Oak. We'll tarp the damaged section if needed and help you understand whether repair, replacement, or an insurance claim makes sense.

During business hours, we typically deploy a tarp crew within 2-4 hours for active leaks threatening interior damage. The tarp is a temporary measure, not a repair - it buys time for proper assessment and scheduling. In widespread storm events, we work through calls in order received, prioritizing homes with active water intrusion. Call (833) 756-5022 and our live coordinator will get you in the queue.

We back every roof replacement with The Keystone Standard: 90 days, in writing, no arguing. Beyond our workmanship guarantee, manufacturer warranties cover materials - GAF and CertainTeed offer limited lifetime warranties on qualifying systems, while Boral tile carries its own coverage terms. We register your warranty with the manufacturer and give you copies of everything. In 42 years, we've built our reputation on standing behind our work.

Our workmanship guarantee covers installation defects: leaks originating from improper flashing, inadequate fastening, or errors in valley or penetration work. It does not cover damage from new storms, fallen trees, or homeowner modifications. If you suspect a workmanship issue, call us. We'll inspect promptly and, if it's our responsibility, fix it. That's what "Standing behind it" means in our K.E.Y.S. values code.

Many contractors offer a one-year workmanship warranty; some offer none. Our 90-day written guarantee is backed by a company that's been in business since 2016, not a truck that might be in another state next year. We believe a warranty is only as good as the company behind it. Ridgeline is named for the ridge - the line where a roof proves itself - and we prove ourselves by returning when called.

Manufacturer material warranties typically transfer once to a subsequent homeowner within the first decade, though registration requirements vary. Our workmanship guarantee applies to the original customer and is not transferable. If you're selling and want warranty coverage for the buyer, we can inspect the roof and issue a service letter documenting condition - a selling point in San Antonio's competitive market, especially in desirable neighborhoods like Terrell Hills and Alamo Heights.

Keep gutters clear, trim overhanging branches, and schedule a professional inspection every 2-3 years. Document any repairs with photos and receipts. Most manufacturer warranties require that installation was performed by certified contractors using specified components - which we do - and that you address damage promptly. Neglect that leads to preventable deterioration can void coverage. We offer maintenance inspections to help San Antonio homeowners stay compliant without hassle.

Written by the team at Ridgeline Roofing Co. of San Antonio, serving San Antonio, Alamo Heights, Terrell Hills, Leon Valley, Lackland Air Force Base, Kirby, Windcrest, Helotes, Converse, Live Oak, Universal City, and Selma since 2016.