The Ridgeline Roofing Co. of San Antonio Guarantee
When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise covers every roof repair, replacement, and installation we complete in San Antonio. If something is not right, we make it right. No paperwork to chase down, no arguing about whose fault it was, no runaround while water keeps finding its way in. You call, we come back, we fix it. That is the deal we have kept with homeowners since 2016, and it is the same deal we offer today. We are not storm chasers who disappear once the checks clear. We are local crews who live here, train apprentices into journeymen here, and plan to be answering phones in San Antonio thirty years from now. Named for the ridge - the line where a roof proves itself - we built this company on the idea that a square deal and a handshake still matter.
What’s Covered
- Workmanship on every nail and seam. Our technicians are background-checked, uniformed, and trained to manufacturer specifications for GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We do not substitute materials without your knowledge, and we do not cut corners on flashing, underlayment, or ventilation details that determine whether a roof lasts fifteen years or thirty.
- Parts and material integrity. As authorized installers for seven leading manufacturers, we source proper materials through legitimate channels. If a shingle batch is defective or a vent arrives damaged, we handle the replacement. You do not chase down suppliers or argue with a warehouse.
- Jobsite cleanup that respects your property. We magnet-sweep for nails, haul off old decking and shingles, and leave your driveway and landscaping as we found it. Background-checked crews mean you can trust who is walking your property, and uniformed technicians mean you know exactly who belongs there.
- On-time arrival and clear communication. We will be there when we say. If weather or an emergency delays us, a live person answers when you call - 24 hours a day, seven days a week, including nights, weekends, and the middle of a storm. No voicemail trees, no callback windows that never come.
- Honest, upfront pricing with no surprises. The number on your estimate is the number on your invoice. We quote the full scope before work begins, and most repairs are completed in a single visit. A square deal: the price we quote is the price you pay.
Our Satisfaction Promise
Here is what happens if you are not satisfied. You call (833) 756-5022. A live person answers, any time of day. You explain what is wrong. We schedule a return visit, usually within 24 to 48 hours for non-emergency issues and same-day for active leaks. Our technician arrives, reviews the original work, identifies the problem, and fixes it. We do not hand you a form to fill out or ask you to wait for a corporate office to approve a callback. The 90-Day Done Right Promise is a written workmanship guarantee, not a verbal maybe. We stand behind it - no paperwork, no arguing.
This process exists because Cecil Hargrove, who has owned and operated Ridgeline Roofing Co. since 2016, learned early that a reputation in San Antonio travels by word of mouth. One homeowner who gets the runaround tells ten neighbors. One who gets a fast, courteous fix tells ten more. We have chosen the second path for over 42 years. If we missed something, we want to know. If a repair did not hold through a Hill Country freeze-thaw cycle or a summer hail burst, we want to make it right before it becomes a bigger problem. That is how we have outlasted dozens of fly-by-night outfits that chase storms through Texas and vanish.
Licensed & Insured Backing
The 90-Day Done Right Promise is only as solid as the company behind it. Ridgeline Roofing Co. of San Antonio is licensed and insured, with coverage that protects your property and our crews while we are on your roof. This is not a formality. Roofing is dangerous work - steep pitches, summer heat over 100 degrees, and the real risk of falls or structural damage if something goes wrong. Insurance means that if an accident happens, you are not left holding the bag. Licensing means we have met state requirements for competency and accountability, and that there is a regulatory body you can turn to if standards are not met.
We do not publish a license number because that changes with renewals and municipal registrations across the 19 communities we serve. What we can tell you is this: we have maintained continuous licensing since 2016, we carry general liability and workers compensation coverage, and we will provide proof of both on request before any work begins. No homeowner should ever hire a roofer who hesitates to show documentation. We offer ours freely because we have nothing to hide. The real guarantee behind our paperwork is four decades of showing up, doing the work, and still being here when the phone rings.
Standing Offers That Back Our Word
Our guarantee is not the only way we put skin in the game. We keep four standing offers active year-round for San Antonio homeowners:
- $50 off any repair over $250 - because small fixes caught early prevent expensive replacements later.
- Free second opinion on any written estimate - if another roofer quoted you a full replacement and you are not sure you need it, we will inspect and give you our honest assessment at no charge.
- $89 seasonal tune-up - inspection, minor sealing, and gutter clearing to catch problems before storm season hits.
- Permanent 5% senior and veteran discount - no expiration, no paperwork beyond proof of service or age.
These are not bait-and-switch promotions designed to get a foot in the door. They are the same offers we have run for years because they serve the homeowners who keep us in business.
How Our Guarantee Compares to What You Will Find Elsewhere
Most San Antonio roofers offer some form of warranty, but the details matter. A “lifetime” manufacturer warranty on shingles sounds impressive until you read the fine print and find it only covers material defects, not installation errors. A one-year workmanship warranty from a contractor who started last spring is worthless if they are already out of business. Our 90-Day Done Right Promise is different. It is a workmanship guarantee, not a materials pass-through. It is backed by a company that has survived economic downturns, hail seasons, and market shifts for over 42 years. And it is enforced by people who answer the phone - real people, in San Antonio, at 2 a.m. if a storm just tore through your neighborhood.
We do not claim to be the cheapest option. We claim to be the one you will still be able to find if something needs attention. Done right - and if it is not, we make it right. That is the Ridgeline Roofing Co. of San Antonio guarantee.
Written by Cecil Hargrove, Owner at Ridgeline Roofing Co. of San Antonio, serving San Antonio and surrounding communities since 2016.